Seniors getting ripped off

A holiday park in Caloundra refused to give us the Qld Government Seniors discount, which they clearly advertise as being on offer; and despite us showing the reception staff the appropriate card, as apparently we did not show it at the time of checking in. The reason we did not show it at that time was that their staff wanted to get us sited before a threatening heavy storm came down!! The value of the discount was $56.00 dollars which they claim cannot be refunded to our eftpos account. I don't know how these large caravan park chains can get away with it, but it does look like false advertising to me???

Tom Graham, Qld

(edited for publication)