Terms of service

Important information that you need to know about Terms & Conditions and Privacy

Privacy Policy

This website is owned and operated by Caravan World Pty Ltd and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website (“the website”), which is set out on this website page.

The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Pricing Errors

In certain circumstances, we may need to reject your order. This may happen where if there is an error in the price or the product description posted on the our website

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Privacy and registered members

As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

Registration

Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information from Users


IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user. We use Google Analytics for tracking site usage in an anonymous manner. We use Google Analytics reporting to track website traffic and improve our website and our services. By using our website you consent to the Google’s Privacy Policy.

Marketing
By using our website you consent to allow advertising / marketing partners to use data for advertising and marketing purposes. Any information shared with these partners will be only used in relation to our companies specific marketing communications and will not be used for third party communications.

Cookies and Applets
We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites
We provide links to websites outside of our websites, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

Problems or questions
If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us. E: info@Caravan World.com.au

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au

Use of images
We may feature product and social photographs taken by us and our customers at various locations and promotional venues across the website. These photographs are taken with the permission of the subjects.

“Fair Go Guarantee” – it’s our commitment to you.

We all like to be treated fairly and can smell bullsh*t a country mile away. So we put our heads together and laid down our

Fair Pricing
We do our best to sell for the best price while also staying in business. You’re not going to be ripped off, full stop. If we put a product a sale above our already low prices, and you’ve purchased it in the last 30-days, we will send you a voucher to use on your next Caravan World order.

Happy With It
We want you to be completely happy with your new gear. If you’re not, contact us and we will do our best to make it right. On Atlas 46 gear we also offer a 46-day try it, like it guarantee that covers professional use.

We Don’t Sell Junk
The products we sell are either personally tested or recommended to us by people we trust. If a product fails in the course of its intended use, we will replace it within the manufacturer’s warranty or Australian Consumer Law warranty period, whichever is greater.

Transparent Payment Fees
Would you pay for someone else’s gear? We didn’t think so, then why should you subsidise other people’s payment fees? Credit card payment fees are around 1.75% and instalment payments like AfterPay or Zip are between 2-6%. We absorb some of these fees, but pass on a portion of the payment fee in a way that’s fair for everyone. Of course, direct deposit (bank transfer) is always fee free and the best way to save money!

Additionally…
We reserve the right to modify and update the Caravan World Fair Go Guarantee without notice. Please also see our Terms & Conditions, Refunds & Returns, FAQ and Privacy pages. In no way does anything covered in this guarantee remove any rights you have under Australian Consumer Law consumer guarantees.

ADVERTISING TERMS AND CONDITIONS - EMPRISE GROUP

ADVERTISING TERMS AND CONDITIONS - EMPRISE GROUP

ADVENTURES GROUP HOLDINGS PTY LTD (ABN 29 155 672 192) and HEMA MAPS PTY LTD trading as EMPRISE GROUP HOLDINGS (ABN 34 010 601 911) - EMPRISE GROUP

ADVERTISING TERMS & CONDITIONS – LISTINGS & DISPLAY ADVERTISING

All Listings & Display advertising is only accepted subject to the following Advertising terms and conditions and copy lodgement requirement. All advertising requires prepayment unless prior payment arrangements have been made and credit facilities have been approved prior to publication. All advertising will be invoiced at our Corporate casual rate unless dealer and volume discounts have been approved prior to Publication By providing material for publication Advertisers are accepting these terms and condition which cannot be varied unless in writing by the EMPRISE GROUP CEO.

ADVERTISING TERMS & CONDITIONS AND COPY LODGEMENT REQUIREMENTS STANDARD TERMS & CONDITIONS 

1. PROVISION OF ADVERTISING SERVICES

1.1 Publishing Services will only be provided to EMPRISE GROUP subject to these Advertising Conditions and in conjunction with the terms and conditions published on Rate Cards current at the time of publication and or in the magazines.

1.2 Publishing services include both print and online. Photo Classifieds submitted for the magazines may also be published on the EMPRISE GROUP Websites; advertisers NOT wanting this service need to advise EMPRISE GROUP in writing prior to the magazine's deadline.

2. BOOKING & CONFIRMATION PROCESS

2.1 EMPRISE GROUP will provide a booking confirmation by email only; Advertisers should check the booking and invoicing details are correct prior to the ad deadline as outlined in EMPRISE GROUP production schedule. 

2.2 Advertisers may place a Booking with EMPRISE GROUP from time to time for the provision of Publishing Services by EMPRISE GROUP. 

2.3 Advertisers may amend any Booking or Copy already submitted by advising EMPRISE GROUP in writing by the ad deadline. 

2.4 Advertisers may cancel all or part of a Booking without penalty if written notice is given to EMPRISE GROUP in writing before the ad deadline. 

2.5 If an Advertiser cancels all or part of a Booking after the ad deadline, EMPRISE GROUP is entitled to payment for the Booking. 

2.6 Bookings accepted by EMPRISE GROUP after the ad deadline may not be cancelled by the Advertiser.

3. RATES AND PAYMENT

3.1 The applicable rate for any Booking will be the rate specified on the current Rate Card.

3.2 The Advertiser must pay the applicable rates to EMPRISE GROUP at the time of presentation of EMPRISE GROUP invoice or on such later date as may be specified by EMPRISE GROUP. 

3.3 Production costs will also be payable by an Advertiser at EMPRISE GROUP's standard rates from time to time where production costs are incurred on behalf of the Advertiser. 

3.4 EMPRISE GROUP may in its discretion provide agency and/or volume discounts.

4. CREDIT TERMS

4.1 Notwithstanding clause 3, if a Dealer has a current Credit Account with EMPRISE GROUP, credit terms as specified by EMPRISE GROUP will apply. 

4.2 In the event that payments due are not received within 30 days of the date of invoice, the Credit Account may be terminated and any further Bookings made by the Dealer may be cancelled (unless payment is received with copy).

5. CONDITIONS RELATING TO PUBLISHING SERVICES

5.1 EMPRISE GROUP may, at its discretion, refuse to accept any copy or part of the copy for publication for any reason and may at any time cancel or reschedule any booking.

5.2 EMPRISE GROUP may, at its discretion, refuse Publishing Services to Advertisers if the Advertiser is in breach of these conditions or any agreement between Advertiser and EMPRISE GROUP.

5.3 If a booking is cancelled, expired or suspended, rates will be adjusted to the actual amount of space used in relation to that booking.

5.4 Allocated advertising space may not be resold or sub-licensed by the Advertiser.

5.5 No guarantee will be given to any preferred position requested by the Advertiser. 

5.6 EMPRISE GROUP makes no warranties in relation to proximity of publication of Copy relative to publication of copy relating to competing products or services.

5.7 If EMPRISE GROUP is unable to perform an obligation under these conditions by reason of an event outside EMPRISE GROUP reasonable control, performance of that obligation is suspended.

5.8 The maximum term of booking accepted by EMPRISE GROUP is twelve months unless agreed in writing by EMPRISE GROUP.

5.9 No responsibility will be accepted for any loss arising from the failure of an advertisement or any part thereof to appear or from any error from an advertisement in the publication.

6. COPY LODGEMENT

6.1 Advertisers must lodge Copy prior to the ad deadline as outlined in EMPRISE GROUP Production Schedule. 

6.2 If Copy is not lodged as required by EMPRISE GROUP, EMPRISE GROUP is entitled to payment for the Booking and may at its election publish Copy previously provided by the Advertiser, cancel the Booking and / or apply a late Copy charge. 

6.3 EMPRISE GROUP reserves the right to place the word "advertisement" above or below any Copy which in EMPRISE GROUP opinion resembles editorial matter.

6.4 No responsibility will be taken by EMPRISE GROUP for any Copy left uncollected after 3 months from the date of publication. 

6.5 No responsibility is taken for late dispatch or delivery of magazines due to circumstances beyond our control.

7. WARRANTIES

7.1 Advertisers warrants to EMPRISE GROUP that Copy lodged with EMPRISE GROUP: a. complies with all laws, statutes, regulations, codes of practice and any standards applicable to publication of Copy and determined by any relevant regulatory agency or industry self - regulatory body; b. complies with any standard or requirement specified by EMPRISE GROUP and notified to the Advertisers from time to time; c. does not infringe copyright, trademark or other legal rights of any person; d. is not false or misleading and is true in substance and in fact; e. without limiting the above, does not infringe the Trade Practices Act 1974 (Australia) (as amended) or the Fair Trading Act 1986 (NZ) (as amended); and f. does not contain anything which may give rise to any cause of action by a third party against EMPRISE GROUP, including without limitation material which is defamatory or obscene or which otherwise causes injury or damage to any person.

8. INDEMNITY

8.1 Advertisers indemnify EMPRISE GROUP, it's employees, agents and affiliates, and their employees and agents against any action, claim, loss or expense arising from publication of Copy or cancellation or failure to publish and Copy and all costs, losses and expenses suffered or incurred by EMPRISE GROUP, its employees, agents and affiliates, and their employees and agents as a result of any breach by a Advertiser of these conditions or any agreement between the Advertiser and EMPRISE GROUP.

9. LIABILITY 

9.1 EMPRISE GROUP will not be liable under these conditions or otherwise in law and the Advertiser acknowledges that EMPRISE GROUP excludes liability under these conditions and in law for any indirect, special, economic or consequential loss or damage suffered or incurred by The Advertiser or loss of revenue, profits, goodwill, data or opportunities or loss of anticipated savings whether caused by negligence or otherwise and whether or not EMPRISE GROUP was aware or should have been aware of the possibility of such damage. 

9.2 To the extent permitted by law, all other representations, conditions or warranties, whether based in statute, common law or otherwise, are excluded. Liability of EMPRISE GROUP for any breach of a term or condition implied by law is limited, at EMPRISE GROUP option to the supply of any service again or the payment for the cost of having any service supplied again.

10. GENERAL

10.1 These conditions and any agreement between the Advertiser and EMPRISE GROUP will be governed by Victorian law and each party submits to the jurisdiction of courts exercising jurisdiction in that State. 

11. SPECIFICATIONS

11.1 Copy must conform to EMPRISE GROUP's standard advertising layouts. Copies of layouts are available on request. 1.2 Notwithstanding clause 1.1, EMPRISE GROUP may in its discretion accept Copy which does not comply with Layout Specifications provided that the Advertiser provides EMPRISE GROUP with final electronic files to EMPRISE GROUP specifications or that the Advertiser agrees to pay production charges as may be levied by EMPRISE GROUP.

12. LODGEMENT OF COPY

12.1 the Advertiser must comply with ad deadlines as specified on the EMPRISE GROUP Production Schedule or as specified or amended from time to time by EMPRISE GROUP. 2.2 EMPRISE GROUP is under no obligation to publish Copy if it is received after the specified deadline. 2.3 All Copy and electronic files lodged becomes the property of EMPRISE GROUP upon lodgement. 2.4 If requested, at the time of lodgement and subject to clause 2.5 Copy will be returned by standard post subject to printing and publishing schedules. 2.5 No responsibility is taken for material lost or damaged during the production, printing, or return process.

13. POSITIONING

13.1 The advertising booked by the Advertiser will be in line with the specifications provided in the Rate Card and agreed between EMPRISE GROUP and the Advertiser.

14. ADVERTISING CONTENT (S)

14.1 EMPRISE GROUP reserves the right to omit copy or part of Copy which EMPRISE GROUP may in its discretion consider to be commercially detrimental to its business or offensive or misleading in any way.

14.2 EMPRISE GROUP reserves the right to alter the order, layout or size of photos and text, or abbreviate text to facilitate the positioning of Copy on an individual page or pages

14.3 All prices displayed on Advertising copy must include any GST applicable or specify the GST component in accordance with Australian Government legislation.

15. ERROR CHECKS

15.1 For print advertising material received and booked by the ad deadline EMPRISE GROUP will attempt to provide an email link to a low resolution PDF version of each advert. 5.2 If no response is received by the error check deadline EMPRISE GROUP will assume the advert is correct and will run and invoice according to the booking confirmation. 5.3 EMPRISE GROUP will not provide proofs prior to publication unless special arrangements are agreed to.

16. PRODUCTION/LAYOUT ERRORS

16.1 Notwithstanding any other provision in these conditions, EMPRISE GROUP will only offer financial compensation for production and publication errors that completely negate the sale of the individual items advertised.

16.2 In the event that compensation is offered by EMPRISE GROUP, the amount of compensation payable is limited to the percentage cost based on the number of items advertised on the individual page affected or to the cost of republishing the affected copy.

16.3 Without limiting the generality of clause 6.1, compensation will not be offered in respect to minor heading or logo mistakes that do not directly affect the sale of the items being advertised, missed adverts, or incorrect positioning requests, positioning of multiple pages, layout request, or poor photo quality from brochures, or low quality /resolution pictures.

16.4 Financial compensation will not be offered for recurring errors unless EMPRISE GROUP is notified prior to the next relevant ad deadline.

16.5 Claims for financial compensation will only be accepted within 30 Days of the advertisements first listing for errors and 30 days from the invoice date for invoicing errors. These terms & conditions and copy lodgement requirements, warranties and indemnities are effective from 01/07/17 and supersede all previous terms & conditions from this date. 

DEFINITIONS 

- EMPRISE GROUP means ADVENTURES GROUP HOLDINGS PTY LTD (ABN 29 155 672 192) and/or HEMA MAPS PTY LTD trading as EMPRISE GROUP HOLDINGS (ABN 34 010 601 911) 

- Booking means allocation of advertising space for publication of Copy, as identified in a confirmation advice. 

- Booking deadlines means the dates applicable to an individual EMPRISE GROUP publication as specified by EMPRISE GROUP from time to time, but for dealer rate advertising it is generally 5pm on the day of the ad deadline, for all other advertising the booking & cancellation date is as published on the rate card current at the time of publication. 

- Confirmation Advice means written details of the booking containing such information as is specified by EMPRISE GROUP from time to time. 

- Copy means advertising material and any promotional or other material provided to EMPRISE GROUP, including inserts, band-ons, business reply paid cards, tip-ons, samples and scents. 

- Error check means an emailed link to an electronic version of an Advertiser’s advert.